1. Definitions:

“The seller” means Heritage Furniture (UK) Limited.

“The buyer” means the person, partnership, firm or company which places the order with the seller.

“The goods” means the article, things or items described in the order or quote.

“The order” means the order placed by the buyer for the supply of the goods.

Heritage Furniture UK Ltd reserves the right to change these terms and conditions from time to time without notice and the changes will take place on the day they are posted. 

2. General

2.1. The seller is a trade only supplier and requires evidence of business trading before supplying any potential Buyer. The Buyer must provide documentary proof (ie. Vat Certificate, Business invoices, etc.) as well as a fully completed trade application form.

2.2 The seller reserves the right to reject any application they feel is not ‘bona fide’ trade.

2.3 The seller reserves the right to cancel trade accounts without notice.

2.4 The seller can provide photographic material for the use with the buyers marketing literature.

2.5 The buyer if selling online accepts the sellers online trading Policy.

2.6 Unless, otherwise agreed in writing by the seller, these conditions supersede any earlier conditions appearing in the sellers catalogue or elsewhere and override any terms and conditions stipulated, incorporated or referred to by the buyer, whether in the order or in any negotiations and all guarantees, warranties or conditions (including any conditions as to quality or fitness for particular purpose) whether express or implied by statute, common law or otherwise are excluded and hereby negated (save where such exclusions are prohibited by the Unfair Contract Terms Act 1977).

2.7 The Order constitutes an offer by the Buyer to purchase the Goods in accordance with these Conditions. The Buyer shall ensure that the terms of the Order submitted by the Buyer are complete and accurate.

2.8. All drawings, photographs, illustrations, specifications, performance data, dimensions, weights and the like, whether contained in the contract or made by way of representation, have been provided by the seller in the belief that they are as accurate as reasonably possible, but they do not constitute a description of the goods, shall not be representations made by the seller, and are not warranted to be accurate.

2.9. The sellers employees and agents have no authority to make any representation, statement or report not contained in or incorporated into the quotation by the seller shall not be bound by any unauthorized representation, statement or report if the seller adopts any changes in construction, design or specification of its products, the buyer shall accept the product so changed in fulfilment of the order.

2.10. Contracts are not subject to cancellation without the seller’s written consent.  Where cancellation is accepted, the seller shall in addition to any express terms of cancellation be entitled to reimbursement of any costs incurred by the seller in connection with the contract.

2.11 Under no circumstances shall the seller be liable to the buyer for loss of profits or economic loss.  The goods shall be at the buyer’s risk from the time of delivery to the buyer’s premises or to such other premises notified to the seller on the order.

(a) The goods and any other goods delivered by the seller to the buyer shall remain the sole and absolute property of the seller as legal and equitable owner until such time as all money due to the seller has been paid to the seller.

(b) The buyer acknowledges that they are in possession of all such goods as bailee for the seller until such time as they become the property of the seller under paragraph 2.11(a) above.

(c) Until the goods become the property of the buyer, the buyer undertakes to store such goods on their own premises separately from their own goods or those of any other person and in a manner which makes them readily identifiable as the seller’s goods.

(d) The buyer’s rights to possession of such goods shall cease if they do anything or fail to do anything which would entitle a receiver to take possession of their assets or which would entitle and person to present a petition for the winding up or bankruptcy of the buyer.

(e) The seller may for the purpose of examination or recovery of their goods enter upon any premises where they are stored or where they are reasonably thought to be stored.

(f) In the event that the buyer purports to sell all or part of such goods before the property therein passes to the buyer the entire proceeds of such purported sale shall be held in trust for the seller and shall not be mingled with any other money or paid into any overdrawn bank account and shall at all times be identifiable as the seller’s money.

(g) The buyer warrants that they are not at the time of entering into this agreement insolvent, knows of no circumstances which would entitle any creditor to appoint a receiver or to petition for winding-up or bankruptcy or to exercise any other rights over or against their assets.

(h) All furniture sold is intended for domestic use.  We cannot accept responsibility if used for contract/commercial purposes.

(i) We reserve the right to increase prices on all goods at short notice.

Note: The Seller’s prices are calculated on the basis that the above Conditions will apply.  Buyers requiring prices to be quoted on a different basis should inform the Seller.

2.12 The Seller may occasionally alter or slightly change the design of items. It cannot accept these as faults. The majority of the. Seller’s furniture is hand crafted and therefore sizes are only offered as a guide. The Seller reserves the right to change specifications without prior notice. 

2.13 Product Specifications
(a) All our furniture is produced using quality natural wood, and as such, variations in appearance are to be expected. Wood naturally mellows with age and exposure to sunlight. Our products are handmade, and many ranges include intentional distressing to create a unique, crafted finish. Rustic collections may feature natural splits, filler, knots, distress marks, antiquing effects, and other characteristics that form part of the design.
Indian, Sheesham, and Oak furniture will commonly include filler as part of the standard manufacturing process. Indian ranges are typically heavier in distressing, with wax dulling, rubbing effects, and prominent grain patterns. Sheesham items often display strong contrasts between light and dark tones—this variation is natural and contributes to the appeal of these ranges.
(b) Painted furniture may display small shakes, indentations, or minor cracking at joints over time. This is normal and occurs as timber naturally expands and contracts. These features are not considered faults.
(c) Although our products are designed to tolerate normal temperature and humidity changes, environmental conditions within your premises can influence natural timber movement. Minor cracking or movement as the wood acclimatises is a natural characteristic and not a defect.
(d) Our leather products are made from high-quality natural hides. Variations in colour, grain, and texture, along with natural marks, are to be expected and form part of the hide’s character.
(e) Most items are supplied fully assembled; however, to ensure safe transport, some products may require minimal assembly.
(f) We aim to represent product colours as accurately as possible on our website. However, variations may occur due to monitor settings, lighting conditions during photography, and natural differences in wood colour. Exact colour matches for solid wood items cannot be guaranteed.
(g) We recommend using felt pads under furniture to help prevent scratches or damage to flooring and carpets.

3 Payment Terms

3.1. The seller requires an annual minimum spend of £3000.00 on all Trade Accounts.  Accounts that fall below this value will be reviewed or closed.

3.2. Payment is strictly C.O.D.  All new customers are required to pay pro-forma by either cheque or Bacs (unless prior arrangement has been agreed with the seller).  After 3 satisfactory transactions Cheque on delivery will be accepted.  If payment is not available after a vehicle is on route, the goods will not be unloaded and a charge of £75+vat will be levied for the cost of failed delivery. If a pre-arranged delivery has to be aborted at the request of the Buyer, then the £75+vat charge will be applied also.  The seller advises that the Buyer will incur a £25 charge for unpaid/returned cheques.  In the event of a returned cheque, all future transactions will be conducted on a cash basis only.

3.3. The price of the Goods shall be the price set out in the Order or in the Seller’s written acceptance of the Order, or, if no price is quoted, the price as previously notified to the Buyer.

3.4 The price of the Goods is exclusive of amounts in respect of value added tax (VAT).

3.5 The Buyer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Buyer shall not be entitled to assert any credit, set-off or counterclaim against the Seller in order to justify withholding payment of any such amount in whole or in part. The Seller may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Buyer against any amount payable by the Seller to the Buyer.

4. DELIVERY

Delivery of the Goods shall be completed on the completion of unloading of the Goods at the Delivery Location.

4.1. Buyer’s premises must have good access which facilitates the manoeuvrability of a 25’ foot long vehicle to within close proximity of the delivery point.  The drivers are unaccompanied and in the case of larger pieces of furniture, will require assistance with unloading. The Seller is not liable for any damages caused by drivers carrying stock through the Buyer’s premises.  Drivers cannot leave vehicles unattended, so please do not ask them to take items to upstairs storerooms, etc.

4.2. All of the seller’s vehicles operate a multi-drop facility, therefore it is not possible to state an exact delivery time, but the Seller can usually inform the Buyer of the day and whether am or pm.  All drivers maintain constant communication with head office; therefore the seller can give the buyer up to date information, whilst the vehicle in on route

4.3. The seller will not deliver to the Buyer at a private/residential address.  In general, the seller will not deliver to the buyer at a private/residential address unless in exceptional circumstances where the access is good and/or to do so is beneficial to the seller. The seller does offer a separate service via an appointed direct home delivery company for delivery to the buyer’s customer’s private/residential address.

4.4. In the event that the buyer fails to unload the goods within 1 hour of their arrival at the buyers premises or such other destinations as notified to the seller in the order at the time so specified the buyer shall be liable to the seller for the additional costs incurred by the seller.  The seller shall not be liable to the buyer for any damage or loss arising directly or indirectly from any delay in delivery.

4.5. All delivery notes must be dated signed and name printed by the buyer.  In the event that the quantity of goods delivered falls short or exceeds the quantity specified on the delivery note the buyer must immediately call our head office.  The actual quantity unloaded shall be recorded on the delivery note and countersigned by the buyer and the driver delivering the goods who shall also record the quantity delivered on both copies.

4.6. Unless otherwise expressly agreed in writing any delivery times specified by the seller in its quotation or otherwise are business estimates only and the seller will not be liable to the buyer for any loss or damage (whether direct, indirect or consequential) sustained by the Buyer as a result of the sellers failure to comply with such delivery times.

4.7. There are additional terms and conditions relating to Direct Home Delivery which forms part of this policy,          Copy available on request.

4.8 Our insurance only covers delivery to your door, driver must remain with their vehicle and not leave vehicle unattended. This cover does not extend to moving items inside your premises; therefore Seller is not liable for damages caused by carrying items into the Buyers property.

4.9 The Seller shall have the right to cancel or to reduce the volume of Goods delivered if it is prevented from or hindered in delivery of the Goods through any circumstances beyond its control including (but not limited to) industrial action, war, fire or prohibition or enactment of any kind, without incurring any liability for any loss or damage.

5. Carriage

5.1. The seller’s minimum invoice value for Free delivery for England, Wales and certain areas of Scotland is £500+ vat.  This applies to what the seller considers to be normal outlets/shops within the trade.

5.2. The seller’s minimum invoice value for Free delivery for Northern Ireland is £700+ vat and 850 Euro for Eire.  This applies to what the seller considers to be normal outlets/shops within the trade.

5.3. The seller can also deliver to any designated shipper within mainland UK.  The minimum invoice delivery value is £500 + vat.  All onwards delivery-freight costs after UK delivery are to be borne by the Buyer.

5.4 Orders will be delivered within 21 days from date of order.  If the buyer requires the order within 21 days from the date of placing their order, a carriage charge may apply.

5.5. The seller will not be held responsible or liable for any type of damages or transport damage to goods incurred via third party carriers/couriers.  The seller will not accept items returned for credit (except for manufacturing faults) when the buyer has used a third party carrier to collect or deliver goods.  It is recommended that the Buyer ensures any transport companies, collecting or delivering on the Buyers behalf have the necessary insurance in place.  

5.6. The seller offers a direct container service for buyers who wish to order items produced in a particular factory.  For buyers who have the ability to take deliveries of containers, obvious savings can be made.  Please contact the Seller for further details.

5.7. The seller shall have the right to cancel or to reduce the volume of goods delivered if they are prevented or hindered in delivery of the goods through any circumstances beyond their control including (but not limited to) industrial action, war, fire or prohibition or enactment of any kind, without incurring any liability for any loss or damage whatsoever resulting there from.


6. Return Conditions

6.1. Goods are not accepted by the seller for return from the buyer without the prior consent of the seller.

6.2. The buyer shall inspect the condition of the goods immediately upon receipt and shall report any damages within 72 hours of taking delivery and must notify us by email within 7 days with photographic evidence of the faulty goods, or any matter or thing by reason whereof he alleges that the condition of the goods is not in accordance with the contract or if any shortages are apparent.  We will confirm the receipt of your email; if you do not receive confirmation within 48 hours then you must contact our office by phone.  If the buyer shall fail to give such notice the condition of the said goods shall be deemed to be in all respects in accordance with the contract and the buyer shall be bound to accept and pay for the same accordingly.

6.3. If goods are to be returned then the Buyer giving notice to the seller that the goods (or any part thereof) will be ready for collection, the seller will arrange for collection on the next available delivery to the buyer.  If the buyer requires a replacement or collection any earlier than the standard delivery time of 21 working days then a carriage charge will apply. The seller requests that the goods are returned in the original packaging this is essential in preventing the Goods being damaged on return. Under no circumstances can the Seller accept returns that do not have their original packaging. If the packaging is not adequate for safe return then a repackaging charge will apply of £15 per item. If the seller arranges for a collection of a return item with the buyer and the items is not available at the time of collection then a failed collection charge of £20 will apply. Credit notes will only be issued once the goods are returned back to our warehouse and inspected.

6.4 The Seller is unable to accept returns for items that have not been delivered by Heritage Furniture UK. The Seller will not be held responsible for any damage incurred via a third party carrier/couriers including Buyer’s own transport. All Goods must be checked within 7 days (including Saturday and Sunday) before transporting on to end user. The Seller will not accept items returned for credit (except for manufacturing faults) when the Buyer has used a third-party carrier to collect or deliver goods. It is recommended that the Buyer ensures any transport companies, collecting or delivering on the Buyer’s behalf, have the necessary insurance in place.

6.5 All delivery notes must be signed, and name printed by the Buyer and the driver delivering the order. In the event that the quantity of Goods delivered falls short or exceeds the quantity specified on the delivery note, the actual quantity unloaded shall be recorded on the delivery note and countersigned by the Buyer and the driver delivering the Goods, who shall also record the quantity delivered on both copies.

6.6 Only two separate attempts will be made to uplift return items. If the items are still not available, the Buyer’s uplift request will be cancelled and no credit will be issued.

6.7. Any goods returned by the buyer’s customers because of manufacturer faults must be returned to us for inspection of the goods before any replacement or credit note can be sent.  The seller will not bear the cost of collecting and exchanging of the goods.

6.8 All returned Goods are subjected to a full Quality Control inspection before any decision regarding refund is made. The Seller has the final say on whether an item is defective or not. The value of the refund issued to the Buyer is at the Seller’s discretion and each case will be considered on its own merit. When the decision to refund has been made a Credit Note will be issued on the Buyer’s Heritage Furniture UK trade account.

6.9. No attempt should be made to build up K/D items (Beds, Wardrobes, Coffee Tables, Dining Tables etc) without first inspecting the goods. If any products are deemed to have any defects then re package the goods in the original packaging for safe return. No claims will be processed once items have or attempted to been built up. All K/D items can only be returned in the original packaging. 

These terms and conditions only apply to buyers who deal directly with the Seller or the sellers appointed agents.

7 CANCELLATIONS

7.1. Contracts are not subject to cancellation without the Seller’s written consent. Where cancellation is accepted, the Seller shall in addition to any express terms of cancellation be entitled to reimbursement of any costs incurred by the Seller in connection with the contract.

7.2. All Orders must be cancelled in writing via email. Orders can only be cancelled prior to despatch. Once the Goods have left Heritage Furniture UK the full delivery and returns costs will be incurred in the event the Seller accepts a late cancellation.

7.3. The Seller may terminate the Contract if the Seller is unable to fulfil the Order. In the event of such termination, the liability of the Seller shall be limited to refunding any payments made by the Buyer pursuant to the Contract.

8. PRODUCT MARKETING

8.1. Selective Distribution

The Seller provides high quality products to its Buyers and requires them to maintain the highest standards which reflect the premium nature of the sellers’ goods. For this reason, the Seller is careful to ensure that prospective Buyers are appointed on the basis of their ability to meet quality criteria in accordance with the requirements of this clause 12 and of the Sellers Prospective Customer Guidelines.

8.2. Contact Information

All Heritage Furniture UK customer account holders must have their contact phone number and full postal address clearly visible on their website.

8.3. Brand Identity

To avoid confusion between the identity of Heritage Furniture UK and the identity of its customers, the identity of the Seller’s customers must always be clearly visible on their websites and associated social media platforms. Under no circumstances may the Heritage Furniture UK trademarks, product photos, lifestyle imagery, style impressions or any other expressions designed and owned by Heritage Furniture UK be used in such manner as to create confusion on the part of visitors to the customer’s website regarding the identity of the website.

8.4. Photography

The Seller owns the copyright in the product images (Product Photos) and images with style impressions (Lifestyle Imagery) that are used by the Seller in its promotional material and on its website. The Seller may provide Product Photos or Lifestyle Imagery for use with the Buyer’s marketing literature but the Seller’s Lifestyle / Room shot settings MUST NOT be used on any of the Buyer’s websites, internet pages or any other marketing material. The Buyer must contact Heritage Furniture UK head office in advance of designing a website which includes any Heritage Furniture UK product. In appropriate instances, use of some Product Photos or Lifestyle Imagery may be allowed at the sole discretion of the Seller. All such imagery must be removed within a month of accounts being terminated.

8.5. Range Names/Product Codes

(a) The Buyer MUST NOT use Heritage Furniture UK Range names or Heritage Furniture UK product codes in any of its marketing material.

(b) The Buyer MUST NOT use the Seller’s product / item codes or any abbreviation of them for any marketing purposes. The Seller does not promote its company name as a brand and does not permit the Buyer to do so. The Buyer must not use the Heritage Furniture UK name or any abbreviation of it, to promote products.

(c) The Buyer’s products must not be searchable through any major search engines by product code (SKU) alone including use of the product Code / SKU within the disk file name of the image or embedded within the metadata of the file.

8.6. Advertising and Promotions

(a) The Seller does not permit any Buyer/Retailer to advertise or promote any Heritage Furniture UK products on eBay, Amazon, Etsy or other Multi Retailer selling websites, with the exception of (including but not limited to) Trouva and Not on the Highstreet.  Branding the Goods as Heritage Furniture UK is not permitted, see 12.3 above.

(b) Whilst Social media sites can be used for advertising using the Buyer’s own imagery of products, selling through these platforms using any form of Heritage Furniture UK imagery is only permitted on the “shopping” feature of Social Media sites if such imagery is associated with the buyers own lifestyle image on the “homepage” of the account. To confirm, the thumbnail image may only be used as the secondary image within the shopping feature, not on the homepage and not unless the primary image is the buyers own. Accounts found to be selling via these sites using Heritage Furniture UK lifestyle imagery or thumbnail imagery, without the above exception, will have their trading terms revoked and their Heritage Furniture UK trade account closed.

(c) The Buyer must not stimulate the sale of the Seller’s products in a manner that may damage the image or reputation of Heritage Furniture UK.  The Seller’s products should not be promoted through nonconformist expressions such as brightly coloured advertising notices and flashing banners.

8.7 De-Branding

(a) As a reputable designer and supplier of furniture, we have a duty to all our customers and stockists to protect and maintain within our capacity the value of our products we sell.

(b) We request our customers to co-operate with our internet trading guidelines herewith to create a sustainable selling environment for all concerned and to achieve this we insist on the following: 

1. Do not use the name Heritage Furniture or the range brand whether it is visible on your screen or hidden in any Meta data tag.

2. Create your own branding and do not use our brand/range names for our products. All of our collections must be renamed by using alternative names.

3. Create your own product code(s) for all our products.  Do not use our product codes or range names to return results in search engines or comparison shopping sites including Google shopping.

4. Create your own product description for each product.

(c) Failure to work within these guidelines will result in your account being put on hold or you may be refused supply. We have a dedicated team assign to making sure all online retailers abide by our internet trading policy  

(d) These guidelines come into effect 1st January 2017 and will be reviewed on an ongoing basis. We will keep you informed of ongoing changes.

8.8. Seller Guidelines

(a) If an account is approved to carry the Seller’s products offline in a physical bricks and mortar store environment, this does not automatically extend to approval of the Buyer’s associated digital or mobile environment, nor does access to a Heritage Furniture UK account entitles the Buyer to access the Seller’s full product range. It is at the Seller’s discretion as to which products will be available for sale within each platform.  The Buyer’s digital or mobile platform must be approved via a separate assessment. For further details, please refer to ‘Seller guidelines’ or contact the Seller’s office.

(b) The extent to which Heritage Furniture UK products are presented on the website of the customer must be proportional to current business volumes of Heritage Furniture UK products.

(c) Any action taken by the Buyer which may negatively impact on the reputation or image of the Seller may result in the termination of the account.

9. Warranty

9.1 Our products carry one year warranty covers against manufacturing and batch defects.

(i) Warranty does not cover normal wear and tear.

(ii) Warranty does not cover defective product as a result of any circumstances not involved in manufacturing or faulty parts, such as transit or accidental damage or misuse of items.